Technology Support

If you have any questions about technology, or need support during a class, please contact us at info@thechefandthedish.com and we will contact you ASAP.

 

As with all technology products and services, you are bound to experience hiccups every once and a while.  Here are some tips to help get you on the right track. We also encourage you to watch the tutorials below to learn the basics for Skype for Windows or Skype for Mac. 

 

End Your Call and Call Back:

This is the most common fix to problems.  Simply close out of your Skype call, and call again.  

 

Check Your Internet Speed:

Your internet speed must meet the minimum requirements as stated on the Technology Requirements section.  If you end your call and you still experience problems or severe lags, check your speed at www.SpeedTest.net.  Sometimes the internet experiences surges and dips.  You may be experiencing a slight dip. You can move your router closer to your computer if needed.  

Ask the Chef to Disconnect the Equipment:

Our chefs use HD equipment to ensure a great broadcast. In the event your Internet Speed is close to 1.5 Mbps upload / 1.5 Mbps download, you might not be able to hold an HD call. The chefs may disconnect their HD equipment and call you back using SD equipment to have a more stable connection. 

 

Check Your Audio and Video Settings:

If the chef can't hear you, open the Skype application, and ensure your video and audio settings are set correctly and are in working order.  See below for Tutorials on how to use Skype for Windows or Skype for Mac for more.

 

Do a Skype Test Call:

Make sure your audio is being heard by conducting a Skype Test Call. 

Change the Video Conference to a New Platform:

If all else fails, move your cooking class to the backup video conference platform discussed during your Kitchen Prep Session, like FaceTime or Google Hangouts.

If Skype is experiencing a very rare outage, you will find that information here:

Skype Outages: Skype Online

Skype Support Updates on Twitter: Skype on Twitter

 
 
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