Transport Your Kitchen
At the time of your cooking class, your chef will video call you through Skype. Then you'll cook together! Two hours and three dishes later... say goodbye to your private chef and enjoy an epic meal.
1. Internet sped 1.5 Mbps upload and download
2. Latest version of Skype
Before Your Class Begins
Check Your Internet Speed
Your internet speed must meet the minimum requirements as stated on the Technology Requirements section. If you end your call and you still experience problems or severe lags, check your speed at www.SpeedTest.net. Sometimes the internet experiences surges and dips. You may be experiencing a slight dip. You can move your router closer to your computer if needed.
Do a Skype Test Call
Make sure your audio is being heard by conducting a Skype Test Call.
End Your Call and Call Back
This is the most common fix to problems. Simply close out of your Skype call, and call again.
Ask the Chef to Disconnect the Equipment
Our chefs use HD equipment to ensure a great broadcast. In the event your Internet Speed is close to 1.5 Mbps upload / 1.5 Mbps download, you might not be able to hold an HD call. The chefs may disconnect their HD equipment and call you back using SD equipment to have a more stable connection.
Change the Video Conference to a New Platform
If all else fails, move your cooking class to the backup video conference platform discussed during your Kitchen Prep Session, like FaceTime or Google Hangouts.
If Skype is experiencing a very rare outage, you will find that information here
Skype Outages: Skype Online
Skype Support Updates on Twitter: Skype on Twitter